How We Work


Risk Assesment & Analysis

Risk Assesment and Analysis in its truest sense implies the process of analyzing the exposures to risk and determining how to best handle such exposure. It is a detailed process which involves technical know-how of the insurance subject and its implications on the exposures at risk.

As your Insurance Broker, Harmony will arrange for Risk Inspection Surveys and do Comprehensive Review of existing covers and Gap Analysis to help you identify and quantify your risks so that you can ultimately make critical decisions about dealing with them.

Structuring of Insurance Program

At Harmony, we create a platform to discuss risks and business strategy and connect them to structure and design a comprehensive insurance program that effectively protects the company. We have established a review process that ensures the insurance program is constantly monitored so that any changes to the business will correlate with the opted coverage.

Market & Negotiate Program with Insurers

When we request for quotation from insurers, we do so because we have current market intelligence about each insurer's strengths in coverage and service. Thus, we solicit quotations only from the strongest insurance underwriters who will be able to deliver on their commitment to our clients.

Harmony negotiates aggressively on behalf of its clients for comprehensive coverage and value-based rates. We have been able to negotiate innovative coverage for our clients using our technical skills, creativity, and negotiating power with insurance underwriters.

Quotation Evaluation & Recommendation

Harmony returns to the client equipped with several quotations and written evaluations and recommendations about which quotation makes sense for the client. The client can then consider the recommendation and make a final decision, always having the option of asking for another round of negotiation on terms and rates.

Policy Placement & Administration

When the decision is finally made to place the policy with an insurer, Harmony submits all relevant documents and the premium cheque on your behalf and follows up to ensure you receive the cover note and/or policy within a reasonable period of time.

Policy scrutiny is necessary to ensure that the policy issued to you adheres to the proposal form sent to the underwriter. Careless and unnoticed omissions- which can easily occur in a lengthy document- could jeopardize your right to claim indemnity. All our clients' policies are scrutinized against a comprehensive checklist to ensure that every detail is correct and every clause is included. Only then do we forward the policy to you.

At Harmony, policy scrutiny is part of a rigorous system carefully designed to deliver exceptional and error-free service to our clients.

Claims Management

"At Harmony we recognize that Claims handling is of paramount importance to our clients and we place the highest emphasis on the Claims services we provide. Our Claims department is carefully recruited, well resourced and forms an integral part of our client servicing team.

We as an insurance intermediary would be a single point of contact for each and every claim that arises which enables the client to avoid any communication gap in terms of information sharing.


Pro Active Renewal Management

At Harmony, we believe that a proactive renewal strategy is crucial. Our approach assists us in smoothing out the renewal process. Our clients enjoy less surprises and a unique advantage relative to the market.
Here is how we seek to avoid surprises:
  • Full account review is completed by account manager 90-120 days in advance
  • Discuss any changes within your organization
  • Re-assess coverage needs and prepare marketing strategy for underwriters
  • Review market conditions
  • Renewal submissions to underwriters 75-90 days in advance of your renewal


Risk Management Services

Your insurance portfolio is derived from your organization's risk management process and the decision about which risks, and how much of each, to transfer to an insurance underwriter.
As your insurance broker, Harmony provides risk management solutions to help you identify and quantify your risks so that you can ultimately make critical decisions about dealing with them.
  • Avoidance
  • Retention
  • Loss prevention
  • Loss reduction
  • Transfer contractually
  • Transfer through insurance
Risk management solutions can be provided on a long-term basis to ensure you are protected against losses as your business evolves and new risks emerge.